Your order gets priority treatment at The Therapy Connection. Over 90% of our orders are out the door within hours and delivered ahead of the estimate provided. We want you to be 100% satisfied because we value your patronage and want to earn your repeat business. That said, there are a few things we ask that you consider before you order:
FREE SHIPPING - NO MEMBERSHIP NEEDED - NO MINIMUM ORDER - THOUSANDS OF ITEMS!
Most of our products are offered with a free shipping promotion. Free shipping is standard ground shipping within the 48 Contiguous United States ONLY.
Availability and delivery estimates
We want you to know that delivery estimates are calculated in business days (Monday through Friday -excludes weekends and holidays) and are a product of two factors; processing time (1-2 business days) plus transit time (3-5 business days).
Free Shipping Promotion:
To receive free shipping add the eligible product to the cart to ship to a single Contiguous US address. Select free shipping option.
Delivery estimates on free shipping promotions are estimates not guaranteed delivery dates.
Our shipping labels are the result of downloading the order information you provide in the order. If your package is returned to us because of incorrect address information we will contact, you for the correct address and payment to reship. Shipping charges are not refundable for incorrect or incomplete addresses or refused packages. UPS/FEDEX bills $12.50 for any address correction/change and this charge will be applied to the purchaser’s credit card.
We do our best to fill your order quickly and accurately, however, if your order is not 100% accurate, call or email and we will make a correction as quickly as possible.
We post tracking information for your order as soon as it becomes available to us which may or may not be the same day the order ships.
About tracking scans
To speed delivery, some shippers like USPS, do location-scan all of their shipments. When shipping volume is high, particularly around the holidays, packages are processed in bulk and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned.
If you have not received your package, yet tracking indicates it was delivered, please check with your actual mail carrier/post office, UPS or Fedex. You may want to also check with other family members. Packages are sometimes left with neighbors, building managers, parcel lockers or are placed somewhere relatively safe such as your porch, garage, car or even behind bushes. If you have checked all available sources and are unable to locate the package, please email email@example.com or call 800-633-0433 ext. 102 so that we may further assist you or place a claim as necessary. Please do not notify us that your package is lost by leaving negative feedback. We ship hundreds of packages every day and depend on the carriers to do their job. We cannot assist you if we do not know you had a delivery problem. If the package tracking says the package is being returned to us as undeliverable you should email us firstname.lastname@example.org